1. Patients’ satisfaction with service quality of a public hospital: An evaluation study (SERVQUAL model)

mahnaz Razmjoee; mahnaz yadollahi; narges shamsedini

Volume 5, Issue 2 , April 2017, , Pages 66-71

Abstract
  Background : Implementing the healthcare reform plan in our country has forced the medical centres to pay more attention to the patients’ rights and their satisfaction. The aim of this study was to evaluate the patient's satisfaction levels and the gap between their expectations and perceptions in ...  Read More